For over a decade, we at CIVIX have thrived on identifying new route optimisation challenges and innovating new methods to solve them. This drive is the cornerstone of FleetRoute?: the desire to build route optimisation software that can handle as many operating constraints as possible to produce efficient and usable routes in the real-world. Part of our success in this approach is our extensive hands-on involvement with our clients` routing processes and those of our partners in various parts of the world. As we are involved with many of our partners` most demanding routing projects, this gives us an overview of best-practices and the state-of-the-art in route operations across numerous industries in numerous countries and cultures. This also gives us a clear idea of the requirements of producing usuable routes, knowledge that we put directly into FleetRoute? to make its results the best and most implementable possible.